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Apple At Home Advisor Review
Finding a reputable work from home job can be difficult. You may be surprised to learn that some popular international companies offer work from home positions. The Apple at Home Advisor position is one of the better ones.
This job is an hourly part-time or full-time opportunity and comes with numerous benefits. My Apple At Home Advisor review will cover everything you need to know. After going over the information below, you may want to apply for this opportunity. Read on to see if Apple offers the right work at home opportunity for you.
What Is The Apple At Home Advisor Position?
I’ve highlighted the major job description details for At Home Advisors below:
- Apple At Home Advisors are a part of AppleCare. AppleCare is the customer service branch of Apple.
- In this position, you answer customer’s questions and address their concerns. You speak with customers via phone and web chat.
- An Apple At Home Advisor is the customer’s first point of contact. This means you’re responsible for setting the tone for a high-quality customer service experience.
- You will troubleshoot product problems without in-person supervision. The official Job Summary expands on this, saying “You effortlessly engage, explaining step by step solutions with patience and an approach tailored to each individual customer.”
- You’ll provide customer support for several different Apple products. Some examples include the Apple watch, iPhone, iTunes, Apple TV, Mac, and more.
- You’ll need to have good time management skills and the ability to work independently. This is highlighted in the job listings; being able to work remotely and efficiently is key.
- The FAQ page describes the “ideal candidate” as someone who is passionate about technology and assisting others.
- There are both part-time and full-time Apple At Home Advisor positions available. Flexible availability between 7 AM CST and 10:30 PM CST is required. You must also be available on weekends and holidays.
- You may be required to work on holidays due to high customer support demand. Holiday coverage schedules are set ahead of time, so you’ll be able to plan accordingly.
- Though the job search is filtered by city, you can apply as long as you live in the United States. Every job listing for Apple At Home Advisor positions states “This is a work from home position and you can live in any city across the US- you do not need to live in the city this is posted in to be considered.”
- This position offers full benefits and various incentives. These will be described in detail in a separate section below.
You can read about all of the Apple At Home Jobs. Toward the bottom of the page, you’ll see a listing for the Apple At Home Advisor Position. You can also read about the position on this job search page and on this FAQ page.
However, this covers the position overall and what you can expect. Make sure to write down any additional questions you have. If you are selected for an interview, you can ask questions at that point.
What Are The Apple At Home Advisor Qualifications and Requirements?
The qualifications and requirements for the Apple At Home Advisor position are straightforward. Again, I found most of this information in the FAQ and in the job listings. I’ve organized the details below so you can see if you’re qualified. You must:
- Have a minimum of two years with a) technical troubleshooting or b) proven technical ability. Don’t worry – this doesn’t mean you need to be a total expert. In several forums, Apple At Home Advisors mention that training covers a lot of what you need to know.
- Have customer support/service experience. This includes in-person support, e-mail, chat, and phone support.
- Be able to address each customer in a unique way. This essentially means you’ll need to tailor your responses to meet each customer’s needs.
- Be able to manage your time and work independently in a fast paced setting. This is crucial as you’ll be working from home without in-person supervision.
- Be a team player who enjoys support and feedback from others.
- Have multitasking and organizational skills. You’ll need to know how to prioritize your work effectively.
- Have the ability to understand technical information using numerous tools as you communicate with customers. In other words, you’ll need to multitask using different tools to help customers.
- Be familiar and experienced with one or more of the following types of technology – smartphone, iOS, tablet, PC, or Mac.
- Have the ability and eagerness to learn new skills. You’ll be required to learn about types of technical troubleshooting.
In addition to this, you’ll need to be able to meet the following scheduling and training requirements. You must:
- Complete about five to six weeks of job training. This training is based on a fixed schedule and may include weekends.
- Have the flexibility to work between 7:00 AM CST and 10:30 PM CST. Your schedule may include weekends and holidays.
- Have the ability to increase or decrease hours if it is necessary.
- Pass a pre-employment background check and assessment.
- Successfully meet all training requirements.
- Be able to type at least 40 words per minute (WPM) while simultaneously speaking to customers.
Lastly, you will need a quiet work area that includes a desk and ergonomic chair. You’ll also need high-speed Internet service from a reputable service provider. Your Internet speed should be 5 megabits download and 1 megabits upload.
This may seem a bit overwhelming, but the requirements are fairly simple. Overall, you need to be familiar with technology and be eager to learn and help others. These seem to be the most crucial requirements for landing this position.
What Are The Apple At Home Advisor Job Benefits?
From the resources I’ve read, Apple offers great benefits for the At Home Advisor Position. I’ll list the benefits below along with the source of information.
- Benefits for both part-time and full-time At Home Advisors. (Jobs At Apple FAQ)
- A benefits package that includes product discounts and paid time off. (Jobs at Apple FAQ)
- Reimbursement for the cost of your Internet service. (Jobs At Apple FAQ)
- Health insurance and/or health benefits. (Indeed.com)
- College tuition reimbursement. (Indeed.com)
- You are provided with an iMac to use during your work as an At Home Advisor. (Jobs At Apple FAQ)
- Dental, medical, and vision insurance for competitive rates. (HomeBasedMommie.com)
- A 25 percent discount on all Apple products. (HomeBasedMommie.com)
Aside from this, numerous sources simply described the benefits as “great” and “fantastic”. This is impressive and sets this job apart. It’s not very common for work from home positions to offer comprehensive benefits.
How Much Do Apple At Home Advisors Make?
The specific hourly wage for Apple At Home Advisors is disclosed during the interview process. However, I gathered numbers from several different resources online. Below are all of the hourly wages I found for this Apple position.
- An average of $15.14 per hour was reported by 306 users on Glassdoor.com as of August 2017.
- An average of $14.64 per hour was reported by 30 users on Glassdoor.com as of August 2016.
- An average of $9.00 to $12.00 per hour was reported in this TechCrunch article in July 2013.
- One Apple At Home Advisor disclosed that she earned $15 per hour in a blog post from June 2015.
According to these four resources – using $10.50 for the third source – the reported pay is $13.82 per hour including statistics from 2013. The most recent statistics from 2017 show an average $14.89 per hour.
Many other resources simply state that Apple pays a “competitive wage” for this position. Some resources also note that your experience can impact your starting pay. Keep this in mind if you apply for the position; don’t hesitate to list every bit of relevant experience you have.
Applying For An Apple At Home Advisor Position
Applying for this Apple position seems fairly easy. I’ll walk through each step below.
Start out on this Jobs At Apple page.
- To apply, click the second link on the page. Clicking the link will take you here.
- Use the left-hand sidebar to filter results. This is optional, as the results are already filtered to only show At Home Advisor positions.
- Scroll down and click any of the AppleCare At Home Advisor job listings. You may or may not see your city listed, but it doesn’t matter. The job summary for every listing states that you do not need to live in a specific city.
- Click the blue button that says Submit Resume. You will be asked to sign in with your Apple ID. If you don’t have one, you can quickly make one.
- You will then go through five pages of questions and information. The pages are titled Disclosure, Experience, Options, Questionnaire, and Review and Submit.
- On the Review and Submit page, you should be able to upload your resume.
As of September 2017, there are 62 listings in the At Home Advisor category. This includes some listings for the AppleCare College Program. This seems to be the same job, but you must attend the university listed.
Apple At Home Advisor Employee Reviews and Ratings
These sites present both positive and negative information from Apple At Home Advisors. I’ve included as much information as possible to fairly assess employee feedback:
- 4.0 out of 5-star rating based on 161 reviews.
- 77 percent of Apple At Home Advisors would recommend this job to a friend.
- 95 percent of Apple At Home Advisors approve of Apple’s CEO.
- The most recent review gives this job a 5-star rating. Some of the aspects he enjoys include room for advancement, leaders who care and assist employees, and great benefits. The only con he lists is that the work schedule changes every 90 days and you’re very likely to work Saturday or Sunday.
- Another positive review cites the same reasons for a 5-star rating. The user lists great benefits, support, salary, and the ability to work from home. The only con the user lists is the time management aspect of working from home.
- One employee gives a 3-star rating for a few different reasons. He enjoys the discounts and that work products like the iMac are provided. He dislikes his pay rate and working on holidays.
- A former employee wrote a 4-star review that covered some other aspects. This user liked the one-year college program and tuition reimbursement. However, the user does say that Apple lacks diversity.
- Another former employee gave a 2-star rating and a detailed review. The user lists the ability to work from home as a pro. This user also lists several cons including low pay, an automated employee rating system, and lack of info regarding advancement opportunities.
- A current employee left a 1-star rating and expressed heavy disapproval. In the pros section, the employee lists decent pay and the opportunity to work from home. In the cons section, the employee lists lack of work/life balance, mandatory overtime work, frequently changing schedules, and increased work duties without increased pay.
- The overall rating given by employees is 4.2 out of 5 stars.
- The most recent review gives this position 3 out of 5 stars. This At Home Advisor says that the pay is good and also mentions the benefits, paid time off, and other perks. A lack of career advancement in this position is the primary reason for this employee’s 3-star review.
- Another recent review rates the position with 5 stars. The At Home Advisor says the pay is good and the company treats their employees well. He or she also says that the culture is great overall.
- An Apple At Home Senior Advisor gives the position 4 out of 5 stars. Some of the pros the employee lists include strong support, great culture, and employee benefits. However, they do mention that moving up from this position can be difficult.
- Another At Home Advisor rates the position 5 out of 5 stars. This employee lists common pros – benefits, good culture, good support from management. The only downside that this person mentions is the frequently changing schedules.
- There are no 1 or 2-star reviews listed for the Apple At Home Advisor position. Instead, I read all of the other reviews to find common downsides listed. Cons include a lack of work/life balance, difficulty with advancing in the company, being treated poorly by Apple customers, and frequently changing schedule.
Overall, feedback and statistics for the Apple At Home Advisor position are positive. Both current and former employees have great things to say about this job.
Of course, there are some negative aspects mentioned here and there. To read more reviews, click the Glassdoor and Indeed links above. You’ll get even more insight into what Apple At Home Advisors like and dislike about the position.
Tips For The Apple At Home Advisor Interview
Lastly, I want to offer some tips if you’re interested in applying for this position. A few small details may boost your chances of landing an Apple At Home Advisor position.
- Update your resume with information relevant to the position. The job requirements focus heavily on tech skills and customer service. Keep this in mind when you freshen up your resume. I found an article, 15 Tips for Creating the Perfect Tech Resume, and it is an excellent resource.
- Test your typing speed and improve it if needed. The job requirements include the ability to type 40 WPM while speaking with customers. You can determine your typing speed to see where you’re at. Even if you’re up to par, some practice doesn’t hurt. Ask a friend or family member to talk to you as you type. This may help you prepare for the job.
- Make a list of questions to ask during your initial interview. Showing sincere interest in a position is always a good move. If you have questions, don’t hesitate to ask them at the end of your interview. Thank the interviewer for answering your questions, too.
- Put yourself in the shoes of an Apple customer. There’s a good chance you’ve had to call a tech support line before. Think about what makes those experiences good or bad. As a customer, consider what you’d want from Apple tech support. This may help you show genuine interest in helping each Apple customer.
- Prepare yourself for the interview process. Read the article The 25 Trickiest Questions Apple Will Ask in a Job Interview; this may give you an idea of what to expect. You can even practice by role playing the interview with a friend or family member.
As you likely know, there’s no way to 100% guarantee you’ll get an Apple At Home Advisor job. But when you’re prepared and confident, you’re much more likely to nail the interview process.
Final Thoughts About The Apple At Home Advisor Position
From the information I’ve gathered, this Apple position seems like a great opportunity. With full benefits and competitive pay, this gig stands out from many others. If you want a solid work from home job, consider pursuing the Apple At Home Advisor opportunity.
Frugal For Less has covered several other hourly work from home positions. I highly recommend reading VIPKID Review: Earn $18/Hour Teaching English Online and 50 Legitimate Ways To Make Money From Home.
These two articles are great resources for anyone who wants to make a steady income working online. Do you have any thoughts about the Apple At Home Advisor Position? Let us know in the comments below. Thanks for reading and happy frugaling!