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If you love buying shoes, clothing, and at an affordable price, then Zappos is the place to be.
It’s an online clothing and shoe retailer based in Las Vegas, Nevada.
It was established in 1999 by Nick Swinmurn.
It offers one-year returns, free shipping and an extensive collection of shoes to choose from, plus an assortment of popular shoes and name brands to suit any style and size.
Unlike most other online shoe stores, Zappos offers free shipping on all its items regardless of how much you’ve spent.
The website also allows you to return your purchase for up to a year.
Get this: return shipping is free!
No matter your size and preference, Zappos can comfortably accommodate you. It has a vast inventory of children’s, men’s and women’s shoes in almost every size.
Upon finding an item that tickles your fancy, you get access to all the important information about it like its lining and what material it’s made of.
You could also read reviews from other customers who have bought the same items to find out its quality and fit before purchase.
On average, you have to wait for 5-7 days after making an order to receive them. If waiting isn’t your thing, you should pay for expedited shopping at an added cost.
The satisfaction guarantee of this website is over the roof. You can print out a return shipping label from the comfort of your home and if you’re not satisfied with your item, return it. You’ll receive an instant refund without breaking a sweat.
If you’re new to this website and want to spend as little as possible when buying items through it, here are some simple ways to save money at Zappos:
1. Pay Close Attention to the Listed Price
Zappos has an excellent strategy for pricing. Everyone pays the same price regardless of where they come from.
And it isn’t only consumers who get this offer. Businesses, wholesalers and manufacturers also receive a fixed price, as long as they buy the required amount.
It makes use of the promotional pricing technique that enables them to offer free shipping and returns. It’s proven to work as many first-time customers immediately become repeat customers.
It’s easy to be blown away by these incredible offers and spend without much thought. However, there’s a way to buy the item of your choice at a reasonable price.
The online retail store has a unique way of displaying its prices. Items with the standard cost have a randomly colored price tag.
The prices of items that are on discounts are always in red. Though the prices are non-negotiable, offering discounts is a great way to make up for it.
Here are some tips for getting that discounted price first:
- Check your Zappos account regularly. They post new items frequently.
- Have an idea of the price range you’re going for. This makes identifying the discount easier.
- Check your email. If you have a Zappos account, you could receive a notification message when there’s a discount.
- Seek help from customer support if you’re new to the site and need some help in getting a discount.
- Place an order as soon as you spot the item with a discounted price. Ensure that it’s an item that you want first to avoid buying stuff that you don’t need.
2. Sort Your Items
Though it’s great to have your eye on the price while you’re shopping, it’s even better to sort your items based on factors like price and style.
With the smooth dashboard that Zappos has, it’s easy to find your way around as well as identify the items that you’re looking for.
Before sorting them out, go through the list of items first. Afterward, sort your search by price. This allows you to shop for items that are within your price range.
Apart from giving you a platform to get items at prices that are convenient for you, sorting has several other benefits such as:
By sorting items, you make it easy for yourself to identify them and you avoid accidentally buying stuff that you don’t need. The best part is there’s no limit to the style that you use when placing the items in groups.
Sorting items, especially if there are lots of them, helps you complete the buying process quickly. If you buy a lot of shoes and clothes, you could sort them out according to size, brand, or price. You’re simply placing those with the same characteristics together.
Easy and Enjoyable Shopping
Whether you’re shopping online or at the store, you want to enjoy your shopping experience. What better way to do this than to sort your items? Not only will it reduce confusion, but it will give you peace of mind as well.
Regardless of what you’re buying, sorting can work wonders for you. Try it out and see for yourself.
3. Get In Touch With Customer Service
Do you have any problems with your order? Maybe you haven’t received it on time, or you received the wrong items.
Instead of rushing online to give Zappos a lousy rating, consult their customer service representatives first. They have the training and experience to handle all sorts of issues.
They are friendly and can work something out for you to ensure that you receive value for your money.
You can reach them through three main ways:
- Via email
- Over the phone
One of their biggest benefits is that they are available 24 hours a day, seven days a week and even on major holidays.
Zappos has a customer service that is like no other. Here are some amazing facts about their services to prove it:
No Automated Replies
There’s nothing as irritating as getting the wrong replies for queries that you have. Most sites employ this tactic. On the other hand, Zappos has live human beings answering each of your questions.
They Don’t Upsell
Zappos.com is home to millions of items. Although that’s the case, they never push customers to buy more than what they had planned.
They stick to what they are good at: listening to the problem and offering a satisfactory solution for it.
Conversations Aren’t Scripted
Zappos representatives interact with customers on an individual level, offering them solutions that are unique to their problems. They also have the capacity of adjusting to the customer’s mood.
If they’re feeling chatty, representatives engage them in conversation on just about anything. If they’re the no-nonsense type, the representatives get straight to the point with them. At the end of the day, everyone’s happy.
4. Use the Zappos App
Shopping on Zappos.com through a computer can be inconvenient at times because you obviously can’t carry a computer everywhere you go. Also, the Zappos experience on a computer isn’t seamless for everyone.
The developers of the website put these factors and many others into consideration and came up with the Zappos app.
The app was specifically designed to simplify the shopping experience. It was created for Android, Kindle, iPad, and iPhone users.
The Zappos app for iPad makes use of the iPad’s particular functions, like pinch zoom, gestures, and rotational screens.
It also works in both landscape and portrait layouts without compromising any features or functionality. Every purchase you make is routed through Zappos’ servers, just as is the case with the web.
With it, customers have the advantage of shopping by categories including Housewares, Shoes, Bags & Handbags, Clothing, Gift Cards, and Accessories.
Additionally, customers get access to their current account details; order history, stored payment types, favorites, and shipping addresses included.
The Zappos app is ideal for people who:
- Love chatting
- Want to buy items as they do something else, like office work or housework
- Would love to read customer reviews and browse product images while on the train or bus, without attracting attention
- Wish to shop for the large variety of products available on the website
- Buy gifts that you forgot to buy online and expect them to reach you as soon as possible
- Want to shop within a short time
5. Sign Up for Zappos Rewards
Zappos.com presents Zappos Rewards, which is a four-tier benefits program. It offers customers a next-level customer service and an elevated shopping experience.
It enables customers to receive early access to exclusive sales and products, gain Rewards Points towards future purchases, and get free expedited shipping on all orders.
The four tiers in the program are:
- Invite-only Elite Tier
- Silver tier
- Platinum tier
- Gold tier
You can redeem every 1,000 points that you earn for $1 in Reward Codes.
One of the easiest ways to earn points is to write reviews. Zappos invites members of the Rewards Program to write unbiased and honest reviews of purchased products to enable customers to make better purchasing decisions.
Members could earn points if they write reviews that are in line with the website’s guidelines. They won’t accept content that is:
- Not relevant to the product
- Illegal, inappropriate or offensive
- Sexual in nature
- Infringing proprietary rights of others
- Of promotional nature
You have to be at least 18 years of age to join the Zappos Rewards Program. The best part is that you don’t have to pay a cent to join.
Another way to earn points is logging into Zappos.com on any device (you earn 50 points) and earning 10 points for every $1 that you spend on a purchase.
The Zappos Rewards Program has some advantages like:
- Free UPS picks for all merchandise returns
- Expedited and free shipping at all tier levels
- Free returns after the 365-day return policy
- Zappos Rewards members get a dedicated customer service phone number
- Early access to exclusive sales and products
6. Become a VIP
It’s not really clear how you become a VIP member but according to the website, it’s only for the lucky few. Eligible members get an invitation via email.
Who gets the email is another puzzle altogether. A team at Zappos decides who joins this group.
Some of the requirements that might make you a VIP are:
- Having a Zappos account
- Being an active customer
- Checking your account regularly
- Being a Zappos customer for a while
- Writing product reviews for their items
If you’ve got any of or all of the above requirements, it could be as easy as picking up your phone and asking to be a VIP member, or at least asking how to be a member.
One thing is for sure: VIP membership is free.
The perks of being a member include: getting expedite returns, zero membership fees, and receiving advanced access to new styles within 24 hours.
You can also earn VIP Points from it. VIP Points is a program that rewards you for being active on their site and becoming a member.
There are various ways to earn these Points:
- Mentioning the site on Twitter or Facebook. You’ve got to email them a link to firstname.lastname@example.org after mentioning so they can verify it. You earn 25 points for this.
- Visiting the Insiders. You earn 10 points from it.
- Viewing an offer (10 points)
- Answering a poll question (5 points)
- Entering a Current Contest (5 points)
- Answering a trivia question (5 points)
- Viewing a sample (20 points)
- Viewing an offer (10 points)
7. Take Advantage of the Free Shipping (And Returns) Policy
Imagine this: you buy a pair of shoes, don’t wear them, and get a refund if you return them within a year. Sounds too good to be true?
This actually happens at Zappos.com. That’s one of the most excellent offers that sets it apart from other online retailer sites.
This free shipping program has enabled them to master excellent customer service in these ways:
They Associate Shipping with Brand Marketing
Everyone loves a free and beneficial deal. Zappos had this in mind when including this offer to their online services.
The result is they have built loyalty among their customers. Each of their customers knows that they will get quick deliveries in addition to the flexible return policies.
Free Returns Equals to More Sales
Zappos encourages its customer service representatives to mention this policy to their customers. This enables a new customer to gain full confidence in the site and probably add several more items to their order.
Partnering With the Right Partner
Zappos has partnered with a single shipping partner, UPS since Zappos started the business. This allowed them to receive super discounts on each of their volume shipments, which led to a reduction in shipping rates for customers.
This, in turn, enabled it to build a strong base for its online services. They were also able to reduce the rate they had to pay for every shipment by getting their vendors to ship using UPS.
Location is Key
At first, Zappos was asking their vendors to send items to customers directly. Sure, they lowered costs, but their customer services were unreliable and inconsistent.
They, therefore, decided to position their warehouse within 20 miles of a UPS shipping center. The result was terrific. Delivery wait times were lowered, and so were shipping expenses.
8. Save Without a Zappos Coupon Code
The online shopping routine is familiar to quite a number of us: first, you find something that catches your eye, then you add it to your cart and finally, you open a new tab to find a coupon code for some discount.
You often need to try several coupon codes before finding one that lands you the discount.
While there’s word going around that Zappos offers promotional codes or coupons, that’s not really the case. They do, however, surprise their potential customers and customers on a case-by-case basis.
That doesn’t mean that you can’t save money if you choose to shop without a discount coupon or free shipping code. Here are some easy ways to save:
Use Discounted Gift Cards
Before making an online purchase at your favorite store (s), buy a discounted gift card first. Bear in mind that the availability as well as the discounts fluctuate.
Be on the Lookout for Price Changes
If you’re one of those people who shop fast without keeping an eye on the price tag, you may want to look carefully for any changes in prices when shopping on Zappos.
Once an item that you’ve ordered goes on sale on the site within ten days after buying it, give the company call and it will refund the difference to your original payment method.
If you don’t want to go through the hassle of monitoring price changes, let an app do it for you.
Get the Visa Rewards Card
Looking for a new credit card? Well, look no further than the Zappos.com Rewards Visa Card that rewards you with a point for every George Washington you spend on another site and three points each time you spend a dollar on the retailer’s website.
How to Return Shoes that You’ve Ordered from Zappos
Whether you’ve received the wrong pair of shoes or you would just love to get a refund, returning them to Zappos is a piece of cake. If you’re new to the online retail service, you’ll find these tips most useful:
Log Into Your Account
Go to the Zappos.com homepage and click on the “My Account” link at the top right corner of the screen. Enter your details-your password and email address to sign in.
If you have a Zappos Amazon account, you can log into the homepage from it too.
Find Your Order Number
You’ll gain access to your list of orders. Look through them and identify the one with the shoes that you want to return. The reference number of your order should be on the invoice from that delivery. Click on that order to choose it.
Choose the Items that You Want to Return
Check the items in the order and locate the shoes that you want to return. There’s a “Return This Item” button next to the item. Click on it. You’ll see a “Return Checked Items” button at the bottom of the order. Click it.
Order or Print a UPS Prepaid Shipping Label
If you don’t have a printer or don’t wish to use it, choose whether you want the label sent to you by regular mail or email.
If you’ve got a printer, click the link on the top right corner of your screen to display it. Adjust the settings on your printer and get to printing.
The Shoes Should Be in their Original Condition
They should be clean and unworn.
Have a Box for Mailing the Shoes
You don’t have to reuse the original Zappos box to return the box. A new and unmarked cardboard box can do too. If it has any shipping labels or stickers, remove them from it.
Label and Seal the Shoes
When attaching your UPS shipping label to the top of the box using tape, ensure that your box is sealed properly and the rest of the box is clearly seen.
Drop off the Package at a UPS Shipping Center
After dropping it off, wait for four to five days for it to be received at a Zappos.com warehouse. Don’t leave the box at the UPS drop box, as it isn’t a guarantee that it will reach the warehouse.
Don’t know where to find a shipping center near you? Visit https://www.ups.com/dropoff?loc=en_US&WT.svl=PNRO_L1.
At this point, all you have to do next is to wait. You should receive your refund after about a week.
They’ll take up to 3 days to approve, inspect, and process your return. They’ll then send you a confirmation message via email.
Zappos.com: Totally Worth Your Time and Money
Granted, Zappos may not always get orders right or meet your expectations, but its customer services and rewards are off the hook.
From free shipping to a fresh app to maximize a customer’s shopping session, it definitely stands out in a competitive market.
Never worry about losing your money or getting scammed in this site. Every single cent you pay is accounted for to your satisfaction.
If you haven’t started using it yet, now would be the perfect time to give it a shot. You can gain and save so much money through it with a reliable customer service team at your side ready to offer you help whenever you need it.